
Rachel Wente
Community moderator ACI Customer Care Team- Total activity 56
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Activity overview
Latest activity by Rachel Wente-
Rachel Wente created an article,
How do I get my client's name on the envelope when I submit an Order Pix Suite re-order or remake for them?
There are two ways to personalize envelopes in Order Pix's Re-order/Remake section: Order a product with an Individual Image Select Yes in Include Envelopes as part of your Order Options. The perso...
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Rachel Wente created an article,
What do I do if my images in OPS / Order Pix Suite are grey boxes?
If your images are grey in OSP, there are going to be three possible reasons for it. 1. You haven't uploaded the image yet. If you select Add/Merge Subject Data Only, and your data has the image n...
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Rachel Wente created an article,
What are your turnaround times for Underclass orders?
During our peak busy season, these dates may vary. All of the below turnaround times are projected and depending on the volume of your order, it may take more time in the lab. Types of orders with ...
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Rachel Wente created an article,
What specials do you have going on right now?
Please go to our website to check out our list of current sales and promotions here! Some exclusions may apply.
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Rachel Wente created an article,
What size of frame can I use for my print?
Our general rule of thumb is that if the frame you want is an inch or smaller, the largest sized print we can build a frame for is 20x30". If you decide to add glass, then the maximum size print wi...
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Rachel Wente created an article,
What leathers and materials have been discontinued?
At the end of 2021, we unfortunately had to discontinue some leather lines due to supply issues. Below are the leathers and materials we had to retire. Cotton Candy line - discontinued Illusion li...
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Rachel Wente created an article,
How do I order a Memory Book?
We offer two types of memory books – a Hinged version that helps the pages lay flat. This is the option for spreads. The non-Hinged version is a magazine style book. All Memory books require a...
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Rachel Wente created an article,
How do I get Java to work on my Mac?
If you're having trouble getting your ACI Flex software to work on your Mac, we do offer a Java version. This ACI Flex software is dependent on Java to operate correctly. If your computer does not ...
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Rachel Wente created an article,
Why I can't log in to the acilab.com website?
Sometimes our website won't allow you to log in, and there are two main reasons for that. The first is that you don't have the correct password. Our defaults are the primary email on file as your...
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Rachel Wente created an article,
What are the image matching options for OPS?
The Order Pix Suite features two types of Image Matching options: QR Code Sequential and Opticon Match. Both options are a quick and easy way to match everyone's data to their images. QR Code Sequ...