All claims require some form of supporting documentation.
To help us successfully locate your missing package or provide a timely resolution to your package issue, we ask that you follow established guidelines when providing merchandise descriptions and photo documentation.
Photo Documentation Requirements 5/31/2022
Although a physical inspection at a UPS-approved facility (location) is typically required for damage package claims, photo documentation can also be submitted, as it helps to provide a timely resolution of your damaged package claim. When submitting photo documentation for damaged package claims, UPS requests the following digital pictures:
Damaged Merchandise inside the box
Damaged Item Outside of the box
Top and 2 sides of the box
Bottom and opposite sides of the box
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