How do I change or cancel my order?

At ACI, we pride ourselves on our quick turn-around times!  

Once your order is placed, it will go directly into production if ordered by 1pm. We do not review orders prior to printing. It is very important to make sure your guide layers are removed, text is not in the bleed area, and files are sized correctly. The quickest way to get to our production team is:

1.  Log into to your account at acilab.com. 
2.  Once logged into your account, you can click on "My Account" > "Check Orders". 
3.  Find the order number and click on "Cancel/ Change".
4.  Once you submit the request, it will say, "Please Wait".
5.  Order entry receives the request, which may be the following morning if after 1pm.

(Please do not wait to call customer service until the next day, as there is a chance that the order could be already printed.)

If you need additional assistance, please call ACI at 800-728-2722, between the hours of 8 am and 5 pm Central Time.  Our customer support representatives may be able to assist in canceling.