How do I change or cancel my order?

At ACI, we pride ourselves on our quick turn-around times!  

Once your order is placed, it will go directly into production if ordered by 1pm. We do not review orders prior to printing. It is very important to make sure your guide layers are removed, text is not in the bleed area, and files are sized correctly. (Please do not wait to call customer service until the next day, as there is a chance that the order could be already printed.)

The FASTEST way to inform our production team is:

(10/12/22 Update:  Currently this process only works with Firefox Browser.  We are currently working to resolve the issue with Safari, Chrome and Microsoft Edge. Please contact Customer Service to make changes to your order 800-728-2722 or submit a request/ chat after hours)

1.  Log into to your account at acilab.com. 
2.  Once logged into your account, you can click on "My Account" > "Check Orders". 
3.  Find the order number and click on "Cancel/ Change".
4.  Once you submit the request, it will say, "Processing".

   * After clicking send, please wait until the request has been fully processed. Up to 90 seconds.

5.  Order entry receives the request, which may be the following morning if after 1pm.

If you need additional assistance, please call ACI at 800-728-2722, between the hours of 8 am and 5 pm Central Time.  Our customer support representatives may be able to assist in canceling.